Refund and Returns Policy

Our Refund and Returns Policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Where applicable, it must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and treats cannot be returned, as well as items that have been used such as beds, blankets, and toys.
We also cannot accept any custom-made products as a return as they cannot be sold to anyone else.

Refunds & Returns

We cannot accept returns or issue refunds on any custom-made products as these are made to order especially for you. All our work is inspected before it is packaged to ensure that there are no faults with the order.
We also wrap the order as best we can to ensure that it is safe for shipping.
Should this happen you are welcome to contact us and/or send the item back to us, then we can see if we can fix or replace the damaged items.
To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is either received and inspected or has been formally received via email or WhatsApp, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SHIPPING & RETURNING A DAMAGED PRODUCT

Should your item be damaged upon delivery, you should email hello@cocoandmo.co.za and we will determine the extent of damage to your product and see if we can fix it or if it needs to be replaced.

We will book a collection with our courier partner and arrange for a suitable date and time to collect the damaged item/s.

ADDITIONAL NON-RETURNABLE ITEMS

Gift cards
Downloadable products

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

SALE ITEMS

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cocoandmo.co.za.

RETURNS PROCESS

To return your product, you should courier your product to 9 Camborne Road, New Redruth, Alberton, Gauteng, 1449

COCO+MO will be responsible for paying for return shipping costs for faulty/broken/expired items. If you receive a refund, the cost of the initial shipping fee will be included.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items, you may consider using our trackable shipping service. Simply contact us and we will arrange a suitable date and time with you.

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